Carolyn N. Spencer


I create scalable mechanisms and programs that enable others to create the most innovative and engaging experiences for their customers.

As a former CEO, I combine my start-up acumen with my experience working in corporate companies to identify and address business opportunities; the majority of my positions were created for me through identification and communication of business and customer gaps to executive leadership.

In my free time, I speak and write about about innovation, user research, and entrepreneurship. My favorite speaking engagement was at the Telekom Digital Incubator during my Entrepreneur in Residence in Macedonia teaching the Telekom team about the importance of user research. I also enjoy photography, traveling, painting, and writing.

Fun fact: I’m writing a book (thanks to the encouragement of David Rose, Warby Parker).


  • Patent: Systems, methods and articles for providing personalized web content based on portable personas (link)
  • All-USA Community College Academic Team (link and link and link)
  • Coca-Cola Scholar
  • All-USA Today Scholar
  • New York New Century Scholar
  • SUNY Chancellor's Award for Student Excellence
  • Who's Who Among Community Colleges
  • Rochester Business Journal Best of Web, Website Design and Management for Cure Childhood Cancer (link)